Privacy Policy
At Zoi Era, we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from zoiera.com.
1. Personal Information We Collect
When you purchase from our store or interact with us, we may collect the following personal information:
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Name, billing and shipping address
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Email address and telephone number
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Order and transaction details
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Shopping preferences and interactions with our website
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Technical data such as IP address, browser type, and device information
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Communications with us by email or other channels
We only collect information that is necessary to provide our services to you.
2. How We Collect Your Information
We collect personal information when you:
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Place an order or create an account on zoiera.com
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Contact us by email or other means
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Subscribe to our mailing list or loyalty programme
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Enter competitions or promotions
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Complete surveys or forms (optional)
3. How We Use Your Information
We use your personal information to:
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Process and fulfil orders, returns, and refunds
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Communicate with you about your order or enquiries
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Provide customer support
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Improve our website, products, and customer experience
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Send marketing communications (only where you have given consent)
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Prevent fraud and ensure secure transactions
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Comply with legal and regulatory obligations
We may share your data with trusted third-party service providers (such as payment processors, delivery partners, marketing platforms, and analytics tools) strictly for these purposes. All third parties are required to keep your data secure and confidential.
4. Marketing Communications
With your consent, we may contact you by email or other digital channels about new products, offers, or updates from Zoi Era.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
5. Cookies & Analytics
We use cookies and similar technologies to improve your browsing experience and understand how our website is used. This may include analytics and advertising tools. You can manage your cookie preferences through your browser settings.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
7. Your Rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Object to or restrict certain processing
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Withdraw consent at any time
To exercise these rights, please contact us using the details below.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies before providing personal data.
Text messaging originator opt-in data and consent are not shared with any third parties.