Section 1 - Personal Information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, telephone number and email address. Zoi Era may also collect some of the following personal information about you:

• Details of transactions you make on the website.
• Details of your shopping preferences, such as your favourite products.
• Details of your visits to the website such as your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
• Details of when you contact Zoi Era by email, post or telephone. Please note that we might keep a record of that correspondence.
• Any other information from which we can identify you (or which is available on public registers).

Section 2 – How will we collection your information?

We may collect your personal information through some of the following ways:

• When you register or use zoiera.com 
• When you contact Zoi Era by telephone or email.
• When you enter any prize draws or competitions run by Zoi Era.
• When completing any surveys that we send to you for research purposes (although you are under no obligation to complete these).
• When you are registered on the Zoi Era loyalty program.
• When completing any forms for transactional, employment or other purposes.

Section 3 – What will we do with your information?

We will treat all your personal information as private and confidential (although we reserve the right to disclose this information in certain circumstances, as set out below).

We confirm that any personal information which you provide to us will be held securely and in accordance with the registration that we have with the Data Commissioner’s Office. We will use and process your personal information in accordance with the Data Protection Act 1998, as amended from time to time, as well as any other relevant data protection or privacy legislation. The types of uses we will make of your personal information shall include the following:

• Process any orders that you make via zoiera.com (please note that your details may need to be passed to a third party in order for them to supply or deliver the product or service that you ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc).
• Process payments and prevent fraudulent transactions (we may retain your details for these purposes for a reasonable period of time and we may pass your details to a third party to carry out these functions).
• With your consent, retain your personal information, preferences and details of your transactions in order to keep you informed by email, post, mobile messaging, telephone and/or through other digital means including social media platforms, about products and services (including special offers, discounts, promotions, events, competitions and so on) offered by Zoi Era, as well as recommending those which we feel will be of particular interest to you. 
• Register you on zoiera.com where this involves setting you up with an account, we will use your personal information to maintain and update your account (e.g. such as a change of address or change in your push notification preferences).
• Improve the content and appearance of the zoiera.com to ensure that content is presented in the most effective manner for you.
• Administer any prize draws or competitions run by Zoi Era Please refer to the specific terms & conditions for each prize draw or competition.
• Carry out assessment and analysis (for example market, customer and product analysis) to enable us to review, develop and improve the products or services which we offer.
• Enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Zoi Era, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. As mentioned above, we may also disclose your personal information to carefully-selected and monitored third parties who are engaged to help us run, manage and improve the quality of the products and services that Zoi Era offer, as well as for marketing and fraud and credit checking purposes. We require all the third parties that we interact with to treat your personal information as carefully and confidentially as we do.
• You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so.
• You agree that you do not object to us using your personal information for any of the purposes outlined in this privacy policy and you confirm that you do not and will not consider any of these purposes as a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
• In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes. Calls may also be monitored without your consent for the following circumstances: to provide evidence of a business transaction; to prevent or detect a crime; to investigate the unauthorised use of a telecom system; to ensure that a business complies with regulatory procedures; to see that quality standards or targets are being met; in the interests of national security; and to secure the effective operation of the telecom system.
• We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes. Under data protection legislation you have the right to access information held about you.

If at any point you no longer wish us to hold your personal information or you do not wish to receive information from us then you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at zey@zeygrowth.com or mailing us at:
Zey Growth Ltd 151 W Green Rd, London N15 5EA

zoiera.com may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and Zoi Era does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites.

“The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

Section 4 – Cookies

Cookies make your zoiera.com experience more enjoyable – and below we have explained exactly what they are, why we use them and how they work.

Here’s a list of the main cookies we use, and what we use them for:

AJAXA Cookie
We use this to determine whether or not your web browser supports some of the features that make our checkout process quicker and easier to complete.

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These cookies help us make the most of the money we spend on advertising. Google Analytics uses these cookies to discover when you first visited our site, how often you come back and how long you spend shopping. The information stored by these cookies can be seen only by the relevant teams at Zoi Era and Google and never shows any confidential information.

We hope that explains things clearly – and please be aware you can set your browser to reject cookies or you can delete them yourself if you wish. For full information on how to delete cookies please visit aboutcookies.org.

Zoiera.com uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.”

Please check back frequently to see any updates or changes to our privacy and cookies policy.

Mobile Terms of Service

Zoi Era

Last updated: July 9, 2023

The Zoi Era mobile message service (the "Service") is operated by Zey Growth Ltd, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Zoi Era’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Zoi Era through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include specials, promotions, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Zoi Era. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Zo iEra or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Zoi Era mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Zo iEra or email zey@zeygrowth.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.