Terms and Conditions
Terms & Conditions
Overview
This website is operated by Zey Growth Ltd, trading as Zoi Era (“we”, “us”, “our”).
By accessing or using zoiera.com, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.
If you do not agree to these terms, please do not use our website or services.
Use of Our Website
You must be at least 18 years old or have permission from a parent or guardian to use this site.
You agree not to use our website or products for any unlawful or unauthorised purpose.
Products, Pricing & Orders
All products are sold online and subject to availability.
We reserve the right to amend prices, product details, or discontinue products at any time without notice.
We may refuse or cancel orders where fraud, unauthorised activity, or misuse is suspected.
You agree to provide accurate billing and contact details when placing an order.
Shipping & Returns
Shipping, delivery times, returns, and refunds are governed by our Shipping Policy and Returns & Refunds Policy, which form part of these Terms.
Promotions & Offers
Promotional offers, free gifts, discount codes, and limited-time campaigns are subject to availability and may be withdrawn at any time.
Unless stated otherwise, promotions cannot be combined.
Mystery Boxes
Mystery Boxes are final sale. Due to their random and promotional nature, they are non-refundable and non-exchangeable.
Contents and total retail value may vary.
Ambassador Programme
Participation in the Zoi Era Ambassador Programme is voluntary and does not create an employment relationship.
By participating, ambassadors grant Zoi Era permission to reuse content created as part of the programme across marketing channels.
SMS & Marketing Communications
By opting in to receive SMS or email communications, you consent to receive marketing and service-related messages from Zoi Era.
Message frequency may vary. Message and data rates may apply.
You can opt out at any time by following the unsubscribe instructions provided.
Consent is not a condition of purchase.
Intellectual Property
All content on this website, including images, text, logos, and designs, is the property of Zoi Era and may not be copied, reproduced, or used without written permission.
Liability
To the fullest extent permitted by law, Zoi Era shall not be liable for any indirect or consequential loss arising from the use of our website or products.
Nothing in these Terms limits your statutory rights as a consumer.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Changes to These Terms
We may update these Terms & Conditions from time to time. Continued use of the website constitutes acceptance of any changes.
Contact
If you have any questions about these Terms & Conditions, please contact us at:
zeynep@zoiera.com